SHIPPING POLICY / ONLINE STORE CREDIT
In the rare case that you are not 100% satisfied with your online purchase, you can get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 30 days of receiving your order. For any queries and questions contact us at firstname.lastname@example.org.
THE PRODUCT I RECEIVED IS FAULTY, WHAT DO I DO?
In the rare case that the product you received is damaged, incomplete or wrong we apologize for the inconvenience. We at Rivaj try our best to ensure that each order is correctly placed to every customer. However, should you find yourself in such a situation you can simply contact us at email@example.com or 0092 321 2224442 and exchange the product for something else. You can also claim online store credit.
WHAT IS ONLINE STORE CREDIT?
Online store credit is like artificial money at your Rivaj account. It means you can return your purchase and utilize the same amount for a later purchase.
ARE THERE ANY LIMITATIONS TO THE PRODUCTS I CAN EXCHANGE?
Rivaj makes sure that all their customers are satisfied with the products provided to them which is why we offer you the opportunity to exchange a product for another should the need arise. However, there are a few limitations as to how you can avail this opportunity.
- Please note that items on sales and promotions are not eligible for exchange.
- The product is in a re-saleable condition.
Please make sure that all tags and items are intact and that the garment is unused.
CAN I GET CASH REFUND INSTEAD?
Rivaj does not offer any cash refunds. We do offer online store credit or the chance to exchange your product for another.
HOW DO I EXCHANGE A PRODUCT?
Simply email us at firstname.lastname@example.org and request an exchange, and we will guide you through the process. Do not forget to mention your order ID in the email.
HOW LONG DO I HAVE TO EXCHANGE MY PRODUCT?
You can exchange your unused garments within 30 days of making the purchase. Please make sure that all the tags remain intact and that the product has not been damaged. We also require you to present an original receipt that proves you have made the purchase.
WHAT ABOUT SHIPPING COSTS?
We apologize but we can deduct shipping costs, except in the following cases
- If the item was damaged when received by the customer
- If the wrong item was delivered
- If promotional free shipping is being offered
In all other cases, you will be responsible for bearing the cost of sending the item back to us
IS THERE AN ALTERNATE OPTION?
Yes. You can simply go to any Rivaj store and purchase something else for the same amount. Please take your original receipt with you and settle the balance at the same time.
I HAVE LOST MY RECEIPT, WHAT DO I DO NOW?
If you have lost your receipt you need to provide a valid proof of purchase. This can be your bank statement that proves you made the purchase or the invoice note that is included in your packaging.
WHAT ABOUT INTERNATIONAL ORDERS?
Currently, we do not offer any refunds or exchanges for international online orders.
WHAT IF I JUST WANT TO CANCEL MY ORDER?
Orders can only be cancelled within 24 hours of placing the order by emailing us at email@example.com or by calling us at 0092 321 2224442. Please read our Customer Care Section for more details.
Please note that all prices at Rivaj are fixed. The only discounts offered at our products are during promotions and sales.