Frequently Asked Questions

1. How to place order on website ?

Follow the following steps to place order on our website.
I. Open the product in new Tab.
II. Select the product size you require and hit the button “Add to Cart”.
III. Click continue shopping if you wish to add more products in the same order.
IV. Proceed to check out when your shopping is complete.
V. Click on the “check out” button and fill in your information.
VI. Provide billing & shipping information.
VII. Pay through any of our payment methods.
VIII. Finally click on the “Place order ” button.
IX. You have successfully booked order and will receive confirmation email.

2. What are the available Payment methods ?

Rivaj currently offers 2 payment methods and you can select any one of them according to your convenience to pay for your order.
I. Cash on Delivery
II. Credit card

 

3. How to track my order ?

Customer is notified with a tracking code that is dedicated to the unique customer and informed about the courier service through which your order is being shipped. Whenever you want to check the status of your order just visit the website of the courier service and put your tracking code to track your order.

4. What is the difference between Rivaj account or Guest user ?

Website Account User: Our server saves all the required information of website account holder so they have no need to put their information repeatedly. Just visit the site, place order and your order is shipped with only few clicks without putting information again.
Guest User: Any person who wants to shop with us can use our website as a guest. You have to put your information each time you visit and our website will observe you as a new customer every time.

5. How I can cancel my order ?

If you have processed order with wrong size mistakenly or you are unsure about the product quality ordered or there is any other discrepancy, you can cancel the order by calling at 0092 321 2224442 or you can also email us at contact@rivajonline.com before the order dispatch.

6. How you deliver products as gift ?

Customers can place order online and we will deliver the products at the address of their dear ones in gift-wrapping with some kind words. We can also attach birthday card if customer requires.

7. How much time does an order take to reach its destination ?

We take 3 to 4 working days to deliver the products in Pakistan and 10 to 12 working days throughout the world.

8. How I can replace/exchange my online order ?

We offer two options for exchange/replace products
I. You can exchange our products at any of our Shirt and Tie Shop Outlet.
II. You can send it back to us through courier at address “NO. 343, 3rd FLOOR, DOLMEN CENTER, TARIQ ROAD, KARACHI, ” remember to inform us through Email at contact@rivajonline.com or call at 0092 321 2224442 when you sent back product for replacement. The price tag should be intact to avail exchange facility, while exchange policy is not applicable on the orders of accessories.

 

9. What happens if i receive damaged product ?

In such rare case,  If the packaging of the product is crushed, then inform the courier personnel and do not sign on the receiving until your satisfaction. In 2nd scenario if the damaged product is packed from factory then we will take return of the damaged product and will deliver you a new one only on your one call at 0092 321 2224442.

10. What happens to the order if the person is not available at the delivery address ?

If the person is not available at the given address then the deliveryman visits the place 3 times in 4 to 5 days for order delivery and if the order remains undelivered then it is returned back to the company. After that new order should be placed.

11. What are your shipping charges for worldwide delivery ?

Our international shipping charges are quite low and they are calculated by weight / quantity of the order and country to deliver. Feel free to contact us at contact@rivajonline.com to calculate the international shipping charges for your order.

12. What payment security do you have?

We already use SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser.